All Systems Operational

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Welcome to the Sisense Status Page. Here you will find the status for Sisense for Cloud Data Teams, and Sisense Managed Service. Subscribe to updates to be notified when services are being affected. If you are experiencing an issue which is not represented on this page, please contact Sisense Support via sisense.com/support/

Sisense for Cloud Data Teams Operational
Sisense Managed Service Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026
Investigating Potential Service Issues
Resolved - 2:00 PM EEST The fix was verified, and the service was confirmed as fully operational.

Root Cause:
The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic.

We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.
May 13, 03:47 PDT
Monitoring - Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.
May 13, 03:46 PDT
Identified - Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.
May 13, 03:44 PDT
Investigating - Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.
May 13, 03:42 PDT
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
Investigating Potential Service Issues
Resolved - AWS has officially resolved the thermal and power event in the US-EAST-1 region. All underlying infrastructure supporting our Sisense servers has been stabilized and is performing at pre-event levels.

Our engineering team has verified that our services are fully operational. We will continue to perform routine checks to ensure long-term stability, but we consider this incident fully resolved. Thank you for your patience while we navigated this external disruption. https://health.aws.amazon.com/health/status
May 9, 02:40 PDT
Update - We no longer see the consequences of the AWS incident after they updated the AWS incident page with "Resolved" status.

For the latest on the underlying AWS infrastructure, please refer to: https://health.aws.amazon.com/health/status
May 8, 04:40 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 18:22 PDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 18:21 PDT
Investigating - Please be aware that AWS (Amazon Web Services) is currently reporting significant hardware and power issues in the US-EAST-1 (N. Virginia) region. For the most up-to-date information on their infrastructure recovery, please follow the official AWS Health Dashboard https://health.aws.amazon.com/health/status . Unfortunately, our Sisense servers are also severely impacted by this event. As a result, users may experience total loss of access, dashboard loading failures, or significant latency. Our engineering team is actively monitoring the AWS recovery process and is working to restore Sisense services as quickly as hardware availability allows. We apologize for this disruption and will provide further updates here as soon as we have more information.
May 7, 18:11 PDT
May 8, 2026
May 7, 2026
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

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