tag:sisense.statuspage.io,2005:/historySisense Service Page Status - Incident History2024-03-28T22:23:30-07:00Sisense Service Pagetag:sisense.statuspage.io,2005:Incident/203230382024-03-23T05:54:10-07:002024-03-23T05:54:10-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:54</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:53</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance was completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:30</var> PDT</small><br><strong>Scheduled</strong> - During this maintenance, short downtime or delays are possible. For customers utilizing the Warehouse feature, any ETL processes that have been configured outside of CDT will not be impacted or disrupted during this time. The Support Team is available for any follow-up questions at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p>tag:sisense.statuspage.io,2005:Incident/194516232023-12-17T07:58:57-08:002023-12-17T07:58:57-08:00Scheduled Database Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>07:58</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>07:58</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:20</var> PST</small><br><strong>Scheduled</strong> - Cloud Data Teams (CDT) by Sisense will be updating our application databases on Sunday, December 17, from 4am - 10pm PST. The database version will be upgraded and hardware maintenance will be performed, which will improve the operation of the instances and their workloads.<br /><br />During this time, the CDT application will not be available to any users. For customers utilizing the Warehouse feature, any ETL processes that have been configured outside of CDT will not be impacted or disrupted during this time. The Support Team is available for any follow-up questions at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p>tag:sisense.statuspage.io,2005:Incident/186906922023-10-04T11:00:20-07:002023-10-04T11:18:48-07:00Application Not Loading<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Resolved</strong> - All systems are stabilized and are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:43</var> PDT</small><br><strong>Monitoring</strong> - The Sisense CDT application is now loading for users. Engineers are currently monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> PDT</small><br><strong>Investigating</strong> - The Sisense CDT Application is not resolving. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat in the interim.</p>tag:sisense.statuspage.io,2005:Incident/184822582023-09-26T08:47:52-07:002023-09-26T08:47:52-07:00GIT Integration Degraded<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:08</var> PDT</small><br><strong>Monitoring</strong> - A fix was developed and is being deployed by the engineering team. Changes could take up to 24 hours to be fully applied and take effect. We are continuing to monitor the system.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>03:36</var> PDT</small><br><strong>Identified</strong> - The cause of the issue was identified. Engineers are working to develop a fix.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Update</strong> - Git Integration is not working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:55</var> PDT</small><br><strong>Investigating</strong> - Git Integration is not working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/179151512023-07-20T19:40:51-07:002023-07-20T19:40:51-07:00Support Ticket System Unavailable<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:40</var> PDT</small><br><strong>Resolved</strong> - The support portal is now operational and all functionality has been restored.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:19</var> PDT</small><br><strong>Investigating</strong> - The backend service that powers Sisense's ticket portal is currently down. In the interim, new tickets can be submitted to the Sisense Support Team via email at support@sisense.com.</p>tag:sisense.statuspage.io,2005:Incident/178359142023-07-12T10:30:00-07:002023-07-12T10:30:00-07:00Sisense for Cloud Data Teams Chat Service is Down<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. The CDT Support team can now be reached within the application or via email at supportdt@sisense.com</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Investigating</strong> - The in-app chat functionality for Sisense for Cloud Data Teams is down. We are currently investigating the issue. In the meantime, our Support team can be reached via email at supportdt@sisense.com.</p>tag:sisense.statuspage.io,2005:Incident/177312052023-06-30T12:01:45-07:002023-06-30T12:01:45-07:00Performance Degradation for us-east-2 customers<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>12:01</var> PDT</small><br><strong>Resolved</strong> - Beginning at 8:26 AM PDT, a small number of EC2 instances and EBS volumes were impaired in a single Availability Zone in the US-EAST-2 Region. This issue was caused by a power event, which caused some of the instances to lose power, and some EBS volumes to experience degraded IO performance. Details can be found on https://health.aws.amazon.com/health/home#<br /><br />All environments have been restored to full functionality</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:27</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:53</var> PDT</small><br><strong>Investigating</strong> - We are working with AWS to investigate performance degradation for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/home#</p>tag:sisense.statuspage.io,2005:Incident/166791462023-03-29T07:58:28-07:002023-03-29T07:58:28-07:00Application Not Loading<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>07:58</var> PDT</small><br><strong>Resolved</strong> - AWS network connectivity issues were resolved. Currently the CDT is fully operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:46</var> PDT</small><br><strong>Investigating</strong> - The Cloud Data Teams (Periscope) was mostly unoperational 10:58-11:10 PST. Some users were able to get to the login screen. Currently the CDT is fully operational. The root cause is under investigation. <br /><br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/144373542022-12-05T13:46:24-08:002022-12-05T13:46:24-08:00Sisense MS unavailable for some Cloud customers<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:46</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.<br /><br />If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> PST</small><br><strong>Monitoring</strong> - AWS resolved an issue which was impacting Internet connectivity for the US-EAST-2 Region. All customers should see their VPN's working as expected. <br /><br />If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:39</var> PST</small><br><strong>Investigating</strong> - We are working with AWS to investigate network connectivity issues for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status</p>tag:sisense.statuspage.io,2005:Incident/110642432022-09-09T04:48:18-07:002022-09-13T09:15:58-07:00Search engine is not working as expected<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>04:48</var> PDT</small><br><strong>Resolved</strong> - Search Engine functionality should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Identified</strong> - The issue is isolated to the combination of Slate.js and the browser that uses it. As the workaround please use Mozilla or Safari internet browse if that is allowed by the corporate policy. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>06:59</var> PDT</small><br><strong>Update</strong> - The issue appeared right after the update of Google Chrome from version 104 to 105 version. As a workaround, please use Mozilla or Safari internet browser.<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>06:14</var> PDT</small><br><strong>Investigating</strong> - Search engine in the Sisense for CDT application is not working as expected for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/107922182022-08-10T09:16:18-07:002022-09-13T09:15:58-07:00App Not Loading<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>09:16</var> PDT</small><br><strong>Resolved</strong> - All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help.<br /><br />Update - Some customers are reporting that they are still not able to reach the site. This is due to caching, and can be resolved by clearing the cache or forcing a refresh.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>04:05</var> PDT</small><br><strong>Update</strong> - All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>00:39</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented, and the Sisense Team is monitoring the results. The team is working to verify that all parts of the application are fully functional.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>18:19</var> PDT</small><br><strong>Update</strong> - We are continuing to work with our third party vendor to fix the issue.<br /> The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:27</var> PDT</small><br><strong>Update</strong> - The issue has been identified to be related to our hosting service. Our IT team is actively working with the third party vendor to restore service. <br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Identified</strong> - Our IT and Engineering teams have identified the issue and are actively working to resolve it. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>Investigating</strong> - The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p>tag:sisense.statuspage.io,2005:Incident/107109932022-07-28T12:36:32-07:002022-09-13T09:15:58-07:00Sisense MS unavailable for some Cloud customers<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:36</var> PDT</small><br><strong>Resolved</strong> - All affected Sisense MS customer environments have now been restored. <br />Further information about the incident can be found at https://phd.aws.amazon.com/phd/home#/account/dashboard/open-issues<br /><br />The Sisense Support Team can be reached at support@sisense.com.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:05</var> PDT</small><br><strong>Update</strong> - All Linux hosted Sisense MS customers environments have been recovered. <br />We are continuing to work on restoring our Windows hosted customers affected by the AWS power outage.<br /><br />The Sisense Support Team can be reached at support@sisense.com.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>11:25</var> PDT</small><br><strong>Update</strong> - We are continuing see recovery of Sisense MS instances that were affected by the loss of power AWS US-EAST-2 Region. <br />The Sisense team is working with AWS to ensure restored functionality for our remaining affected customers. <br /><br />Further information on the issue can be found https://health.aws.amazon.com/health/status</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:36</var> PDT</small><br><strong>Monitoring</strong> - Affected Sisense MS instance should now be functional. <br />AWS has confirmed that a majority of affected EC2 have recovered. Sisense will continue to monitor our MS environments to ensure all affected systems are operational. <br /><br />If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Investigating</strong> - We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status<br /><br />The Sisense Support Team can be reached at support@sisense.com.</p>tag:sisense.statuspage.io,2005:Incident/99046222022-05-03T11:33:20-07:002022-09-13T09:15:58-07:00Charts not loading<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>11:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> PDT</small><br><strong>Monitoring</strong> - Charts are now loading for most users. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:24</var> PDT</small><br><strong>Investigating</strong> - Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/97849932022-04-14T14:29:23-07:002022-09-13T09:15:58-07:00Support services delay due to the ticketing system outage<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>14:29</var> PDT</small><br><strong>Resolved</strong> - Our chat / ticketing system is now fully operational. <br /><br />If you continue to face issues accessing chat support, the Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Investigating</strong> - The support team is currently experiencing difficulties with the proper response times due to the ticketing system outage.<br />Our engineers are actively investigating the issue.<br /><br />The Sisense for Cloud Data Teams application is not affected and functioning properly.<br /><br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com.</p>tag:sisense.statuspage.io,2005:Incident/93840282022-03-29T09:36:21-07:002022-09-13T09:15:58-07:00Chat history is not shown after browser page refresh<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:36</var> PDT</small><br><strong>Resolved</strong> - Support Chat functionality has now been restored for all customers.<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:03</var> PST</small><br><strong>Update</strong> - We have informed our engineering team and we are working on fixing the issues.<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:57</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Investigating</strong> - We have informed our engineering team and we are working on fixing the issues.<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/93814362022-02-22T12:14:31-08:002022-09-13T09:15:58-07:00Slack is not loading for some users<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Resolved</strong> - Slack is up and running: https://status.slack.com/<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:45</var> PST</small><br><strong>Monitoring</strong> - Please be aware that Slack has an outage that impacts some users.<br />The slack team is aware of that and handling it: https://status.slack.com/<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.<br />We will update you soon.</p>tag:sisense.statuspage.io,2005:Incident/93259472022-02-15T16:31:36-08:002022-09-13T09:15:58-07:00App Loading Slowly<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:31</var> PST</small><br><strong>Resolved</strong> - Cloudflare's status page has been moved to resolved and Sisense is accessible to all users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:57</var> PST</small><br><strong>Monitoring</strong> - Cloudflare’s status page has been moved to monitoring and Sisense is now accessible to all users.<br />More information is available on Cloudflare’s status page: https://www.cloudflarestatus.com/</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Update</strong> - Cloudflare, Sisense's DNS provider, is experiencing an outage that is causing the Sisense application not to load for some users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/<br /><br />The Sisense Cloud Teams Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:19</var> PST</small><br><strong>Investigating</strong> - The Sisense application is loading slowly for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/92114392022-02-02T06:59:10-08:002022-09-13T09:15:58-07:00Reports are not being sent out<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>06:59</var> PST</small><br><strong>Resolved</strong> - Reporting functionality has now been restored for all customers. For further information, the Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>03:13</var> PST</small><br><strong>Monitoring</strong> - A fix was implemented by the Engineering team and we are monitoring the system performance after it.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:20</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:33</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:37</var> PST</small><br><strong>Investigating</strong> - The code fix implemented by Engineering did not fully resolve the issues. Monitoring detected additional failures on emails and slack reporting, The engineering team is continuing to investigate the issue to find the root cause</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:19</var> PST</small><br><strong>Monitoring</strong> - The revert was delivered.<br />Engineering is monitoring the system performance.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:59</var> PST</small><br><strong>Identified</strong> - The engineering team has identified the issue. It is related to the recent performance upgrade and now the change is being reverted.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:12</var> PST</small><br><strong>Investigating</strong> - Reporting functionality in the Sisense for Cloud Data Teams application including Email and Slack Reports are not being received for most users. Engineers are actively investigating the issue. <br />The Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/89129812021-12-23T03:04:30-08:002022-09-13T09:15:58-07:00Sisense for Cloud Data Teams Cache Clusters returning ST003 Errors<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>03:04</var> PST</small><br><strong>Resolved</strong> - All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>02:49</var> PST</small><br><strong>Update</strong> - All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:14</var> PST</small><br><strong>Monitoring</strong> - We are continuing to monitor the issue as AWS works towards full recovery of Redshift clusters in the the US-East-1 region. <br />Complete recovery will likely be reliant on the full recovery for the EC2 / EBS issue being tracked on the Service Health Dashboard (https://status.aws.amazon.com/ ). <br />In some cases our Engineering team was able to recover the Redshift cluster on our own and are actively working through those instances of impacted clusters<br />The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:13</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>15:12</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:58</var> PST</small><br><strong>Update</strong> - Most of the customers should be able to start using cache. If the problem persists, The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Meanwhile our Engineering team is working with AWS to restore the operations for all the customers.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:06</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:06</var> PST</small><br><strong>Update</strong> - The number of affected customers is decreased. The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:03</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:14</var> PST</small><br><strong>Identified</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Update</strong> - The engineering team is actively monitoring the issues while AWS services are being restored</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:20</var> PST</small><br><strong>Update</strong> - Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:12</var> PST</small><br><strong>Update</strong> - Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:46</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:21</var> PST</small><br><strong>Investigating</strong> - Certain queries, caching, view materialization processes are running into ST003 errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com</p>tag:sisense.statuspage.io,2005:Incident/81023062021-10-09T19:00:29-07:002021-10-09T19:00:29-07:00Scheduled Database Maintenance<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>07:35</var> PDT</small><br><strong>Scheduled</strong> - Cloud Data Teams by Sisense will be updating two of our application databases on Saturday, October 9, from 4pm - 7pm PDT. The database version will be upgraded and hardware maintenance will be performed, which will improve the operation of the instances and their workloads.<br /><br />It's possible that charts in the Cloud Data Teams by Sisense application will not load for brief periods during this time, and that some view materialization and data ingestion will be delayed. In the unlikely event that users are not able to access the Cloud Data Teams application for a significant period of time, the Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p>tag:sisense.statuspage.io,2005:Incident/80387672021-09-20T12:32:47-07:002022-09-13T09:15:58-07:00Materialized views are not refreshing<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:32</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved by engineering. All scheduled views are unlocked and views will start materializing per schedule. Please note that delays may be seen in certain instances depending on the number of views to catch up and their average run time against the database.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Update</strong> - According to the investigation 36 sites are affected.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Investigating</strong> - Scheduled materialized views are not refreshing for some users in the Sisense for Cloud Data Teams application. Engineers are actively investigating the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.</p>tag:sisense.statuspage.io,2005:Incident/80103902021-09-16T16:34:07-07:002021-09-16T16:34:07-07:00Emergency Database Maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:34</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>15:22</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Scheduled</strong> - Cloud Data Teams by Sisense will be performing emergency maintenance work on September 16, from 3pm - 5pm PT. This work will include restarting an internal database used as the primary application database to ensure the continued function of the application.<br /><br />It’s possible that charts and dashboards in the Cloud Data Teams by Sisense application will not load for brief periods during this time. In the event that users are not able to access the Cloud Data Teams application for a significant period of time, the Cloud Data Teams Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p>tag:sisense.statuspage.io,2005:Incident/77251792021-08-11T16:44:33-07:002021-08-11T16:44:33-07:00Emergency Database Maintenance<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:44</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:39</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>18:05</var> PDT</small><br><strong>Scheduled</strong> - Sisense for Cloud Data Teams will be performing an emergency application database failover on Wednesday, August 11, from 4pm - 5pm PT. This failover will allow our cloud vendor to perform required hardware maintenance and ensure a continued stable experience for our customers.<br /><br />It's possible that the Sisense for Cloud Data Teams application will not load for a brief period during this time. In the event that users are not able to access the Cloud Data Teams application for a significant period of time, the Cloud Data Teams Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.</p>tag:sisense.statuspage.io,2005:Incident/76992212021-08-06T07:30:00-07:002022-09-13T09:15:58-07:00Periscope Data Links Loading Incorrectly<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> PDT</small><br><strong>Resolved</strong> - From 12:01am to 7:20am PST, URLs generated from within the Sisense for Cloud Data Teams application were redirecting incorrectly. Engineers have since identified and resolved the issue. For any questions, the Sisense Support Team can be reached at supportdt@sisense.com or over live chat.</p>tag:sisense.statuspage.io,2005:Incident/73827372021-07-01T13:41:23-07:002022-09-13T09:15:59-07:00Re-direction from periscope.io URLs failing<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:06</var> PDT</small><br><strong>Monitoring</strong> - Re-directing functionality from periscope.io URLs to periscopedata.com URLS has been restored and use of periscope.io URLs can resume. Engineers are monitoring for further issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> PDT</small><br><strong>Update</strong> - Sisense for Cloud Data Teams Engineers are working with AWS engineers to bring back re-directing functionality from periscope.io URLs to periscopedata.com URLS. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Identified</strong> - Users accessing Sisense for Cloud Data Teams URLs with periscope.io are receiving errors. Updating URLs to use periscopedata.com should allow those users and systems to regain access. Engineers are working on bringing back the re-directing functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.</p>